Jodaro is committed to your satisfaction and wants to ensure a smooth return experience. This policy outlines the eligibility and process for returning products purchased on Jodaro.com.

Eligibility for Refunds:

You may return any unworn, unwashed, undamaged, and unused item in its original packaging within 14 days of receiving your order. Items excluded from return: Hygiene and personal care items for health and safety reasons. This includes, but is not limited to: Innerwear (bras, briefs, boxers, etc.) Swimwear Beauty products (makeup, skincare, toiletries) Fragrances (perfumes, colognes) Deodorant Shaving products (razors, blades, creams) Earrings (due to hygiene concerns) Any item that comes in contact with a person's body or that cannot be sanitized for resale. We reserve the right to deny a refund if the product does not meet the return criteria, shows signs of wear or use, or if we suspect fraudulent activity.

Return Process:

To initiate a return, please contact Jodaro customer service at [email address removed] within 14 days of receiving your order. We will provide you with a return authorization number (RAN) and instructions on how to return the item securely. Refunds: Once we receive your returned item and inspect it, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 3-5 business days for the refund to reflect in your account depending on your bank or credit card issuer.

Exchanges:

Jodaro does not currently offer exchanges for returned items. If you would like a different size or product, you will need to return the original item and place a new order. Damages or Defects: If you receive a damaged or defective item, please contact Jodaro customer service immediately. We will work with you to resolve the issue, which may include a full refund or replacement.

Contact Us:

If you have any questions about our return policy, please contact Jodaro customer service at hello@jodaro.com.

The ultimate marketplace for unique and extraordinary finds

In a world increasingly dominated by mass production, our mission is to keep the personal touch at the heart of commerce. We’ve created a space where quality and uniqueness thrive, driven by a passion for excellence. Our platform empowers a community of dedicated sellers to transform their ideas into successful ventures, connecting them with discerning buyers who seek something special and personal for the meaningful moments in life.

Our Mission

Empower

Our platform is more than just a marketplace. It's a celebration of individuality and a commitment to supporting those who create exceptional products.

Promote

We believe in the power of commerce to transform lives and communities, and we're dedicated to fostering a marketplace that embodies these values.

Authentic

Our platform is home to a diverse group of sellers, each bringing their unique flair to the table. When you shop at Jodaro, you're supporting independent creators and contributing to a more sustainable economy.

Our Brands

Questions? We've got answers!

For any help, please contact support.

How do I place an order on Jodaro.com?

Placing an order on Jodaro.com is simple. Browse through our categories, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on our website or the carrier’s tracking page.

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, and other secure payment gateways to ensure a smooth transaction process.

How do I return an item?

If you are not satisfied with your purchase, you can return it within 15 days of delivery. Please visit our Return Policy page for detailed instructions and to initiate a return.

What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience caused. Please contact our customer support team immediately with your order details and photos of the damaged or incorrect item, and we will resolve the issue promptly.

Do you offer international shipping?

Yes, Jodaro.com ships worldwide. Shipping costs and delivery times vary depending on your location. You can find more information on our Shipping Policy page.

Are there any customs fees or import duties for international orders?

Depending on your country’s regulations, customs fees or import duties may apply to your order. These charges are the responsibility of the buyer. We recommend checking with your local customs office for detailed information.