Shipping Policy
1. Shipping Options and Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 4-15 business days.
2. Shipping Rates
- Free Shipping on all orders
3. Order Processing Time
Orders are processed within 12 hours (excluding holidays). You will receive a confirmation email once your order has been shipped, including tracking information.
4. International Shipping
International shipping of orders may take anywhere between 7 to 15 days for delivery depending upon the country and its customs clearance process.
5. P.O. Boxes and APO/FPO Addresses
We ship to P.O. Boxes and APO/FPO addresses via USPS. Please note that delivery times may vary.
6. Tracking Your Order
You will receive a shipping confirmation email with tracking information once your order has shipped. You can track your order using the provided tracking number.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at hello@jodaro.com within 7 days of the estimated delivery date. We will assist you in filing a claim with the shipping carrier and work to resolve the issue as quickly as possible.
8. Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.
9. Contact Us
If you have any questions or concerns regarding shipping, please contact our customer service team:
- Email: hello@jodaro.com
- Phone: +1 3022445314
- Business Hours: Monday-Friday, 9 AM - 5 PM EST